​Frequently Asked Questions

Yes. Socks are required for all children and participating adults in all play areas. Please find a staff member for assistance if you forgot socks. This policy is strongly enforced to maintain a clean environment for our children. -Participating Adults: Any adult entering the dedicated baby/toddler area on the green mat and/or the custom modular play structure. -Our outdoor patio & Dino Digs require SHOES to be on. This policy is also strongly enforced to maintain a clean INDOOR environment for our children. Article: As the weather warms up, it’s tempting to kick off your shoes and feel the breeze on your feet – we get it. But in soft play, “shoes off, socks on” isn’t just a quirky house rule. It’s an essential part of keeping the environment clean, safe, and enjoyable for everyone who comes through the doors – children and adults alike. This isn’t optional. Wearing socks forms part of each center's formal risk assessment as a factor mitigating risk which in itself is normally a requirement of insurance cover. It’s a basic but crucial part of how operators manage hygiene and reduce the risk of injury in busy, high-energy spaces designed for play. That’s why the Association of Indoor Play advises all Operators to be consistent – and yes, strict – when it comes to enforcing this policy. It’s not about being fussy or over-the-top. It’s about maintaining the highest standards of cleanliness and safety in places specifically built for children’s wellbeing. Jon Dalton, Managing Director of The Play Inspection Company and Executive Committee Member of the Association of Indoor Play, explains: “Soft play operators can and do put every possible measure in place to de-risk their environments, from regular inspections to comprehensive safety protocols. But safety is a shared responsibility. Rules like wearing socks aren’t arbitrary – they’re part of a carefully considered approach to managing risk. If customers ignore them, they’re not just putting themselves at risk, but everyone else too.” The hygiene side is fairly straightforward. Bare feet – while often adorable – can carry and spread unpleasant things like verrucas, athlete’s foot, and fungal infections. Socks act as a simple barrier to help reduce that spread, particularly in high-traffic areas like ball pits, soft mats and climbing frames where feet are everywhere. Then there’s the safety side. It might sound counterintuitive, but bare feet can actually increase the chance of injury in soft play. When children use their feet to slow down on slides – as they instinctively do – bare skin can grip the surface too much and cause them to jolt forward. The result? Sudden tumbles, awkward landings, and a much higher risk of bumps, bruises or worse. Bare toes are also more likely to get caught in netting or between parts of equipment.

Yes. A personalized waiver must be signed by the guardian for each child before entering the play space. You can sign it online in advance or at check-in. The waiver is signed in full; no exceptions. Signed waivers are required for each participating child, from Open Play to Birthday Party guests.

We have zero tolerance for bullying, horseplay, or aggressive behavior. Management reserves the right to ask any guest to leave if conduct puts others at risk. We also run a "tight ship" with safety, unsafe use of toys, throwing of toys, or damaging of toys. We are a small business and have a tight budget with updating and replacing of toys. We greatly appreciate your understanding of this policy.

Absolutely. Maddy's Playhouse was designed specifically for the littles ones! We offer a dedicated soft play zone with gated flexibility and age-appropriate equipment for rolling, crawling, climbing, and exploring—perfect for infants and early walkers. Age limit for this play space is 3 years and younger only. Outside of the gated area, we offer extensive imaginative play, and support parent/child bonding using play therapy techniques. There is no age limitation for this play space.

Hand sanitizing or hand washing is strongly recommended upon entry for all guests. If you are experiencing sickness or symptoms thereof in the last 24 hours, please do not enter. Food & drink is NOT ALLOWED in ALL play areas. PLEASE keep all food (including baby food/snacks) and drinks in the cafe or on a high-top table. This policy is enforced by staff. Diaper changes must occur in restrooms ONLY. There are baby changing tables in each restroom. Soiled clothing must be changed. A child in soiled clothing is not allowed to play.

Please be respectful. Be respectful of our play structures, equipment, toys, furniture, and most importantly, your fellow patrons. Please do not bring toys from home into the play area, and please don’t remove toys from the play area. Please be kind. Children and adults will be kind, respectful, and conscious of the safety of all patrons. Please keep it clean. All snacks, foods, and drinks are to be eaten at the tables in the café area or on a high-top table ONLY. Please be aware. If your child is struggling with our safety rules or needs your attention, please tend to them. Staff members will enforce safety rules as necessary but are NOT the caregiver. Please note and abide by all posted signage and policies. EXCEPTION: Coworking parent. These guests are provided wrist bands for staff supervision and safety. The caregiver may not leave the facility without their child(ren). The enclosed baby and toddler area is strictly for children 3 years & under. To keep all children safe, there is no running in the play area. No rough housing, hitting, or bullying is permitted. Our staff reserves the right to ask you to leave without a refund. Food is NOT allowed in the play areas. Please wash hands & face after snacks before entering any play area. Please encourage your child to use toys in the correct manner. Throwing, misuse or abuse of toys will NOT be tolerated. Use slides feet first, one person at a time. Do not climb up the slide. Our play area is SOCKS only for children AND adults. NO shoes allowed. Please find a staff member for assistance if you forgot socks. *Strictly Enforced* SHOES are required for outside patio play! This policy is to maintain our Clean Sock policy. When possible, teach responsibility and pick up/replace toys with your child’s help. Every child needs to have a SIGNED WAIVER before entering the playhouse. Those unwilling to abide by these facility rules, all posted signage and any instruction from employees will be asked to leave without a refund.